If you receive an error while recording or saving your response to a one-way video interview question, it's usually caused by a temporary interruption to your internet connection or an expired session.

Fortunately, your previously submitted responses have already been saved, so you won't lose any answers you've already submitted.

How to resolve the issue

Try the following steps in order:

1. Refresh the page and record your response again.
2. Restart your computer or mobile device, then re-open your one-way video interview interview using the original interview link.
3. Try a different supported browser.
4. Switch your browser to Incognito mode and try again.

Will I lose my progress?

No, any one-way video interview responses you successfully submitted before the error occurred have already been saved. When you re-enter, you'll pick up where you left off.