When you've selected a camera to use for a One-Way or Live Video Interview on Spark Hire, but you do not see any video, try these troubleshooting steps:

1. Make sure you nothing is covering your camera which would prevent anything from being visible. Some devices have a physical shutter.
2. Close other applications which use your camera such as Zoom, MS Teams, Google Meet, FaceTime, etc.
3. Restart your device.
4. Ensure you're using a supported browser and you have the the latest version:
   • Supported browsers for One-Way Video Interviews
   • Supported browsers for Live-Way Video Interviews
5. Check permissions: allow the site to use your camera when prompted by the browser
6. Update or reinstall your webcam driver (computers). See your device maker: Logitech, Dell, Lenovo, HP, ASUS, Samsung, Sony.
7. Try another camera or switch to a mobile device. On Android, use Chrome; on iOS, use Safari