When you've selected a camera to use for a One-Way or Live Video Interview on Spark Hire, but you do not see any video, try these troubleshooting steps:

1. Make sure you nothing is covering your camera which would prevent anything from being visible. Some devices have a physical shutter.
2. Close other applications which use your camera such as Zoom, MS Teams, Google Meet, FaceTime, etc.
3. Restart your device.
4. Ensure you're using a supported browser and you have the the latest version:
   • Supported browsers for One-Way Video Interviews
   • Supported browsers for Live-Way Video Interviews

5. Check permissions: allow the site to use your camera when prompted by the browser

   If using Google Chrome, check the left side of the address bar for the "View site information" icon. This will look like two lines with circles at the ends. If present, click this and select the option to allow access to your camera and microphone, and then click on "Reset permission". Reload the page once allowed.
    

6. Update or reinstall your webcam driver (computers). See your device maker: Logitech, Dell, Lenovo, HP, ASUS, Samsung, Sony.
7. Try another camera or switch to a mobile device. On Android, use Chrome; on iOS, use Safari