When you've selected a microphone to use for a One-Way or Live Video Interview, but it's not picking up any audio or others can't hear you, try the following troubleshooting steps:

1. Close other apps that could potentially use the microphone such as Zoom, MS Teams, Google Meet FaceTime, music, or recording apps.
2. Restart your device
3. Update your browser and ensure you're using a supported one.
   
   Supported browsers for One-Way Video Interviews
   Supported browsers for Live-Way Video Interviews
    

4. Check permissions: allow the site to use your microphone when prompted

   If using Google Chrome, check the left side of the address bar for the "View site information" icon. This will look like two lines with circles at the ends. If present, click this and select the option to allow access to your camera and microphone, and then click on "Reset permission". Reload the page once allowed.
    

5. Pick the right mic in Settings and speak into it. Watch for the level meter to move
6. Check system input settings
   • macOS: Change sound input
   • Windows: Fix microphone problems
   • iOS: Allow mic access
7. For external mics, replug firmly or try a different port
8. Try another mic or use a headset with a built-in mic

Audio cutting in and out:

• Switch to a different microphone in Settings and test again
• Unplug and replug external mics to ensure a tight connection
• Close bandwidth-heavy apps and browser tabs