A Spark Hire Support representative may ask you to run and submit a diagnostic report while helping troubleshoot a technical issue.

A diagnostic report collects information about your device, browser, camera, microphone, internet connection, and a short test recording to help the support team investigate the issue you're experiencing.

Important: Only submit a diagnostic report when requested by a member of the Spark Hire Support team. It is not intended to be used as a way to initially contact support or request assistance.

How do I run and submit a diagnostic report?

If you've been asked by Spark Hire Support to submit a diagnostic report:

1. Go to https://app.sparkhire.com/login
2. In order to log in to Spark Hire as a candidate, enter your email and click Continue.
3. You'll be sent a login link via email. If you don't see it in your inbox, check your spam or promotions folders. Click the link in the email to log in.
4. Once logged in, go to https://app.sparkhire.com/diagnostic_room
5. Complete each of the hardware and connection checks.
6. Record the requested test video when prompted.
7. After completing the test recording, click Submit to Spark Hire.

Your diagnostic results will be sent to the Spark Hire Support representative assisting you.

When should I submit a diagnostic report?

You should only submit a diagnostic report if a member of the Spark Hire Support Team has specifically requested one while helping you troubleshoot a technical issue.

If you haven't yet contacted Spark Hire Support or have not been asked to submit a diagnostic report, please contact the Support Team first rather than submitting a report on your own.