When a company you're engaged with in the hiring process requests references from you on Spark Hire, you'll receive an email from Spark Hire that includes a link to add your reference details.

In the email, you'll see a button to Submit References which will take you to the page where you can start adding the information that was requested by the company. If the button doesn't work, there should also be a link at the bottom of the email you can copy and paste into your browser's address bar.

Getting a message that the "Job is inactive"

If you click your reference request link and receive an error message that the "Job is inactive," this means that the company has turned off access to that particular position.

In this case, your best course of action is to contact the company you are trying to submit references for and see if they can reactivate the job so you can proceed.

Sometimes, the company doesn't realize that the job was deactivated for whatever reason, so don't assume that they don't want you to still submit references.

Seeing an error that says "Not Allowed"

If you click your reference request link and see a message that says "Not Allowed," here are some steps to resolve it.

1. Go to https://app.sparkhire.com/logout
2. Find the email from Spark Hire that contains your reference request link
3. Click the button/link in the email for your reference request